User Experience Evaluation for Automation Tools: An Industrial Experience


Thiago Medeiros de Menezes, Sidia, Brazil


Evaluating the User Experience in some contexts is challenging, especially in automation applications, due to specific situations and requirements. This paper presents an experience of applying the UX evaluation method for an automation tool in the Android software industry to assist software engineers in identifying the UX problems faced by users. The work applies heuristic evaluation, survey, and user interview methods to find the UX problems, understand the respective reasons, validate the given information, and finally assess the UX. The evaluation identified critical problems related to error messages, system response to errors, and proper feedback about what software is doing. The found problems and discussions contributed to developing new UX evaluation methodologies.


UX Assessment, UX Evaluation, User Experience, UX.